I am writing this post on a real time basis. We were supposed to be aboard the Cebu Pacific plane right now but Russell and I are in a van terminal on our way to Caticlan instead. Why? Because apparently, we were 10 minutes late off the check-in desk closure. Check-in Desk lang yon at hindi boarding time huh! Damn! We tried to negotiate with Cebu Pacific’s ticketing office personnel but to no avail. Though I blame the super slow van that we took from Caticlan to Kalibo airport (at nasiraan pa kami) but I just feel that CP could have done something to accommodate us. This is not the first time that I had a terrible experience with Cebu Pacific.
About 4 months ago, Russell booked Cebu Pacific (as well) for our honeymoon right after the wedding. There was an error. Instead of booking Dec. 27 to 30th, he booked Dec. 26 till 5:30 pm of Dec. 31st. Eh kamusta naman yon! Haggard! Upon his arrival in the Philippines, I asked him to rebook the flight since I know that rebooking fee is only P300. To my surprise, the customer service rep that Russell talked to told him that he has to pay another P7,600 because of other fees and kung anu-anong kachorvahan. Haller! Magkano lang ung plane ticket naming noh! Wala pang P8,000! Rebooking our flight just because of a simple mistake should not cost another plane ticket (yeah, it seemed to me that we are booking a new set of ticket). With that, I told him that he just have to cancel the booking. So he did cancel it on the first week of November. The CSR told us that the refund of the money, since Bebeh used credit card, would have a turn around period of 60 days. That was actually fine with us because all we wanted is to have our money back. We don’t want to spend money for nothing. We were expecting for the money to be refunded sometime second week of January 2008. Tang ina! It’s already the 27th and yet, no refund! Wow, ang galing noh! Pag refund ng pera, it takes 48 years bago ang ma-process.
Uhaw na ata asawa ko
Anyhow, we initially thought of just having the flight tomorrow. CP only has two flights for today. One is the 10:50am flight (our flight) and the other is at 4:40 (second and last flight for the day). But after so much contemplation, we decided to take SEAIR instead. Why? Because an upgrade for a Cebu Pacific ticket would cost us around P1,600 each (that already P3,200). Then there’s the charge for room rental (P1,500) plus the money we have to spend for dinner again. I was quick to have thought of looking for an Asian Spirit office. There was one in the Kalibo Airport but they don’t accept domestic flights. They just accept Kalibo-Incheon flight. Too bad though that all of their flights are fully booked. So we inquired at SEAIR. The very polite office personnel of SEAIR directed us to their Caticlan office where domestic flights are being taken cared off. Thank God, they also accept credit card. Russell and I no longer have enough cash in our wallet to shoulder another P4,200 (yeah, that’s the price we were quoted with SEAIR for chance passenger).
The van is about to get full now. I am confident that we will have seats with SEAIR since they got the most number of Caticlan-Manila flights. (By the way, we just learned from the airport people that the Caticlan airport only has 3 air carriers: Asian Spirit, SEAIR and Air Philippines...so wala pa ung sinasabi ng Cebu Pacific na may direct flight na sila sa Caticlan. Unless they do have their own airport huh!)
We're boarding SEAIR now. This is only a 35-minute flight from Caticlan to Manila.
Lesson learned: If you are going to ride Cebu Pacific, make sure that you will be at the airport an hour before your flight. Calculate the travel time plus any unfavorable incidence that might cause travel delay. And lastly, if you want to have some peace of mind, DO NOT RIDE CEBU PACIFIC!
Edited (8:26pm) : We just got home. Though we incurred a hefty 4k, I am just happy that we are HOME. Downside though, I have to face 'reality' again by tomorrow. Bummer!
Up Next: Our 3rd and 4th day stories in Bora.
Labels: experience, travel and living