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No Holds Barred: A compilation of rants, raves, movie and book reviews, R & R escapades, relationships, office workloads, and stories to ponder. For this year, this is also going to be our wedding blog. Updates and Review on Wedding Suppliers will posted here...Honeymoon experience and other escapades will also be posted.
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Call Center job is NOT a no-brainer work
Thursday, February 28, 2008
Some people looked down on call center workers. Here in the Philippines, many people assume that it only takes good English and a neutral accent so that you can work for a call center. I once had this kind of customer. It made me cry after I painstakingly troubleshot the customer's computer. And oh, I also worked for Dell as a level 1 technician.

This customer is an abusive one. Though he may have reasons for being pissed off, it's not an excuse to curse the person on the other line. If I was the agent, I would have hang up the phone. QA people will definitely understand it.


posted by ruther @ 1:14 AM  
  • At 3/01/2008 6:55 PM, Blogger Crinklynose said…

    ang stupid naman ng customer... who in this world who owns a computer didn't know that pressing & holding the power button forces it to shutdown. wacko guy.

    i agree with you that it's a no brainer job... my brother for one is one heck of smart kid who works for a call center as well... so i totally feel for you girlfriend...

    take care always mum-to-be ;o)



  • At 3/04/2008 7:56 PM, Blogger mschumey07 said…

    Alam ko ang pressures ng call center. Last year, a friend of mine had a breakdown. He is till recovering up to now. Ingat, anak.

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About Me
Name: ruther
Home: Ontario, Canada
About Me: *25-something faggot *proud pinay *business degree imbecile *iskolar ng bayan *former student activist *call center quality assurance supervisor* former DELL computer technician* *prefers grave yard shift rather than day shift job *doesn't drink nor smoke *koreanovela sucker *lead guitarist *internet-holic *bossa nova aficionado *KFC extreme hot shots lover *imago's fan *sydney bristow apprentice(wish!) *gil grissom struggling student(talk about being geek!) *jack bauer's love interest(another wish!) *michael scofield's savior(get real!)* avid follower of jerry bruckheimer *soon-to-be-bride of a very wonderful groom.
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