No Holds Barred: A compilation of rants, raves, movie and book reviews, R & R escapades, relationships, office workloads, and stories to ponder. For this year, this is also going to be our wedding blog. Updates and Review on Wedding Suppliers will posted here...Honeymoon experience and other escapades will also be posted.
Results of the exams I took for the manegerial tarining is already out. I got 96.38%. I was a bit suprised over the percentage that I got because I didn't really take the training seriously. Oh well, let's just say that I realy don't find it helpful to my current position to the company. But the 1-week "break" was all fun. :)
Gosh, after 10 days of medical leave, I am now back to reality. I now have to face the "masalimuot" corporate world. I now have to see the ass-face of some people I really don't want to see. At the same time, I will now see again the faces that bring joy to my life- my TEAM.
Some people looked down on call center workers. Here in the Philippines, many people assume that it only takes good English and a neutral accent so that you can work for a call center. I once had this kind of customer. It made me cry after I painstakingly troubleshot the customer's computer. And oh, I also worked for Dell as a level 1 technician.
This customer is an abusive one. Though he may have reasons for being pissed off, it's not an excuse to curse the person on the other line. If I was the agent, I would have hang up the phone. QA people will definitely understand it.
In spite of the turbulent situation I am dealing right now, somebody made me cry and put a smile on my face as I wake up. It made me feel "appreciated."
"Hi. U dnt nid 2 reply. I jaz want 2 say thank u 4 fighting 4 me 2 stay wid ur team. Tnx for understanding my situation. I rili appreciate it. Tho I have many problems right now, I still manage 2 smile bec i knw der s some2 lyk u and r team na sobrang nkkwala ng problema kc sobrang saya.iloveu.c u on monday."
Naikweto ko na before that there are some changes and people movement in our department nowadays. The sender of this message was supposed to be transferred on a day shift. That means no night differential. For somebody who is a bread winner (she is sending her brother to school and provides financial assistance to her extended family members), an additional P1.5k every payday is substantial enough to help her family.
I like her, professionally and personally. If only I have the moolah, I would sponsor her bar review. I know is she smart. She just cannot afford to send herself to a bar review centre because her brother's schooling is more important for her. She is an ideal team member. If only all of my team members are like her, I think I can bring back my good 'ol days from international.
To you girl, I promise that I would go an extra mile just to keep you in my team. I appreciate you for appreciating even the little things that I am doing for our team. I couldn't thank you enough for supporting me. lav yah! :)
We are now in need of 150 Email and Chat Support Representatives.
Please refer below for the minimum requirements for these roles:
Must be fluent in English language College undergraduate is acceptable (at least 2nd year College)
(We used to accept only college graduates but in order to accomodate the number of people we need, we now accept undersgrads for the agent level position. Other positions still need at least a bachelor's degree.) Basic knowledge in Business Writing
Since this is a chat/email account, you need not to fret about your accent. Voice is not a must here. You will deal with customer through email. We just need you to be thorough on your grammar and your spelling.
To apply, please visit our Ortigas Office: M-F 9am-6pm 4th Floor Ortigas Bldg., Ortigas Ave. cor. Meralco Ave. Ortigas Centre, Pasig City. You can write in my name as your referral person. Thet Uy/QA Supervisor. Or you can also send me your resumé thru: ninjathet0312@gmail.com.
Dang! While some of you are enjoying your "normal life," call center people don't have any other choice but to go to work even with the stormy kind of weather that we are experiencing now. For me, I call it "ang buhay na walang buhay." LOLI guess that is what we have to pay for earning moolah way beyond what a daytime worker could earn. But sometimes, nakakatamad pumasok sa totoo lang. Minsan, parang ayaw ng ma-detach ng katawan ko sa kama. Errrr! Good thingthough that our VP that August is going to be a 'dress down' month for us. Unlike other call centers , our company is firm that we should always wear business casual. So no flip flops, jeans, tank top and bermuda shorts from Monday to Thursday. Friday is the only day we could go dress down. Otherwise, there will be coaching tickets issued for violators. LOL Although this thing sets us apart from other call centers, I just think that dressing up during rainy season is a real hassle.
It's Wednesday already! Time really flies so fast (though I don't enjoy working with an IDIOT manager!)
Dang, I was late for work today! Right after I stepped out of the FX, rain poured heavily. I didn't bring an umbrella with me. I really don't like(in fact, I HATE) bringing one. So there, I was "idle" in Shell for 10 minutes! Darn it! I am working on a free shcedule but I just hate reproting for work LATE. I am very much different that the OTHERS (LOL as if she's reading this!) I am a very responsible supervisor. A supervisor's job is to supervise, give floor support.
Stormy Ortigas at 2am
Anyway, 10 mins after I arrived I felt a 'lil hungry. I was craving for arroz caldo. Sad thing though that none of my team members wanted to order from KFC. Eh bet ko pa naman ang arroz caldo sa KFC. Well if you know me, if I am craving for some thing, nothing and nobody can stop me. Not even heavy rains. So there, I braced the heavy rains just to go to Emerald St. to have KFC's arroz caldo. Delicious!
Hot Arroz Caldo, want some?
Tuesday was a pretty quick day for me. Maybe because I got too busy doing payroll (darn it!) and some other things that really got me excited because somebody who is posing to be SMART was caught on the spot. LOL
Instead of taking a bus, which is the usual thing that my QASs and I would do, we took a cab this time. On the way, we just got hungry. We tried looking for drive-thru fast food chains but NADA. Closed. When we dropped off Iris along North Ave., I remembered that there is a drive-thru Jollibee along Kamuning. So there we go..But it took us 20 minutes before we got our order. Not ony that it's getting "late" but hello, the meter is running!
Heavy Rains still Pouring
I am not sure if I'll be able to come tonight. I feel lazy. I just like sleeping..if only Russell was here, cuddling is going tobe such a nice thing to do.
P.S. I am uncertain whether I should be happy with the rainy season. Of course, I like the cool weather that tropical depression brings but there's a retribution in the form of El Niño sa Region 1 pero kawawa din ung mga landslide victims.. :(
Beth has already tendered her resignation as our account coordinator. Her brother Mario, will assume her position but as of the meantime, Cliff (former QAS) will take over our campaign. Beth is so lucky as she gets the chance to work in Australia. From our last conversation, it was her Aunt who convinced her to try applying for a job there. It took her a while before she was asked to go on interview in the Australian Embassy but it was all worth it. She now has a visa. It's not clear to me how her visa is going to be valid but according to her, she can apply for a permanent visa (or residency) after 3 straight years of working. It was quite stiff but then, she grabbed the opportunity. She's gonna be assigned to New South Wales. It's gonna be a clerical (?) work, but I from what I understand, it's gonna be something to do with the degree that she finished (she's an economics graduate from AdMU). She is not sure though when she can visit her cousins as her aunt is based in Perth. She would probably go there when she has the money. Though she's gonna be staying with her Aunt's house when she go there, she would want to visit Swanbourne Beach (Did I spell it correctly?). It's actually a famous nudist beach in Australia. She has tried looking online for cheap hotels. Being the internet-researcher freak that I am, I told her to look on some websites. I forwarded some of the websites I have already browsed and see if she can find rates for Perth Hotels. It was a relief for her when she finally found some reasonable hotel rates through RatesToGo.
It was a huge relief for her when she came across this website as this will not only help her book cheap hotels in Perth but anywhere in Australia.
Oh well, our people will certainly miss you Beth. But we are happy for you. May the force be with you! LOL Bon Voyage!
Quality people doesn't speak good english---- Look who is talking!
Monday, July 30, 2007
Rather than feeling insulted, I can't help but laugh crazily over this thing that one of my former QAS has experienced about two weeks ago. Well, the focal point of the coaching session has something to do with what a Canadian call center agent mentioned in a call while talking to a customer.
Agent To Customer (trying to build rapport): `We do have offices in the Philippines.. we actually joke about it because our quality people, the one who audits our calls doesn’t even speak English...`
LOLz Huli ka! Patay kang bata ka! Knowing the Company's P&P by heart, making statement as such is considered as an Unprofessional Behavior. This resulted to a coaching ticket on the part of the agent. When the agent signed off the coaching form, this is what was written. (Posted as is.. gender of the agent held undisclosed)
Comment: To all whom I offended
After sitting down with my eps and realizeing what I'v done I want to say I am truely sorry I offended all of you. My intenetions were never to offend anyone. The customer began a conversation and I saught the opertunity to build report not even thinking of my own morals and values. I am niave as far as other countries and should not have said what I said not knowing how wrong I was. I have a great deal of respect for anyone who works in call centers becuase its not the easiest job by any means and im sorry I came across so dissrespectfull. Reading what I said I still am shocked with myself that I would have said something like that and I am very very sorry to everyone. I value my job at (COMPANY) and with (CLIENT SERVICE) and I am very aware that doing something like this again will result in termination. I never wished to offend anyone. I understand that I deeply offended people and compramised the values of(COMPANY) and (CLIENT SERVICE).
I am deeply sorry.
Now who's the one that doesn't speak good English?!
Our company has recently posted job openings in a famous internet jobsite and part of requirements we asked from applicants was to answer a very simple essay question. Sounds simple enough right? Well we got more than we bargained for when we started screening their answers. ( I interview QAS applicants so sometimes, I would make kulit to the HR fwends so sometimes get to peep on the CRS applicants papers Chismosa talaga ang gaga.) Some were straight forward and some were good but most answers made me want to cry (as in cry to death). So here are some choice essays as a tribute to those who are "essay challenged" (essays are posted as IS)
Describe your personal qualities that suit the requirements of this position.
As the personal qualities to this position the important is to have a fast learner, keen eye for details & analytical information.
Iam accurate inm y work with an initiative to carry out task outside my job scope. I can analyze mathematica and statistacal complex data and value time management a lot
Im the typed of person who likes to deal with people.As a psychology major,it really enhance my personality in terms of relating my self to others.Being friendly,also added to my assets as my qualification , ithink i can contribute my knowlege to fast growing economy in our country and i am hardworking person flexible i can do any jov as long as i can
I think i am suit for this position because of i am a hardworking person and honest. And as a fresh graduate i would like to work in your company as my stepping stone and be a part of your succces.
Because I'm a fresh graduate of Bachelor of Science in Computer Studies last April 20, 2005 at the early aged of 19 yrs. old. at the (NAME OF SCHOOL). I'm a Computer literate, fast learner, hard working and initiative person.
Can be trusted,punctual,hardworking,persistence,resourceful and can easily handle pressure,can easily adjust the system,willing to work long hours or graveyard shift,willing to travel even from north to south, or even overseas from land to sea and willing to be relocate.If hired I will a sure you my honest to goodness my solidness and loyalty to your company.
I am worth the time... just try me..
I am posting this not to criticize the people who wants to be part of the call center industry but rather, just to create some smile into somebody's frowning face. Isn't this a good stress reliever if you are having a bad day? :)
But on a serious note, if one is applying for a job though online postings, it is very important that we review what we are writing: words that are easy to understand, good grammar and most importantly, answers should be based on what you really are- your credentials, your work experience, your strengths and not answers of hodge-podge information that were written from the job posting. Although I do not believe in this saying 100%, remember that, “First impression lasts.”
“Pay me for my work but I don't do it for the money.”
Thursday, June 21, 2007
Money is only a human invention. I get paid for my work, it's a system of trade, but it's not my purpose and reason for living.
I work because I know, that out of six billion in this world I have a purpose. I may be not a perfect supervisor but I know I am giving my bestest to create unity among my team members out of cultural diversity. I give them all the support I could ever give them. My employee opinion survey speaks for my performance. I need to brag about it. In fact, I feel humbled that despite of the fact that I am not popular with other department managers and execute management, i have (created) a lasting impression to my former and current team members. I have touched their lives. I feel honored. I feel satisfied. I feel rewarded every time there is a team member that climbs up the corporate ladder without stepping someone else's shoes. They deserved it because they worked hard for it. They have proven their worth. Some of them may have to leave the company to seek greener pasture. And I am flattered every time they would put my name in their resume as their reference character. I even feel more flattered because of them, either those who are already promoted or transferred to a new company would drop me a note, saying how thankful they are that they have experienced working under my time. Come on, it's not every month that you will get this type of a appreciation. And I keep all these emails. In fact, I had them printed out and keep in a scarp book. I may not be a girlie-type of lady but I am certainly an individual who wants to treasure memories and friends. In fact, for most of my team members, I am still in contact with them. One day, I was really surprised to receive this email (NOTE: I decided not to drop names for the purpose of privacy)
Hi Thet,
As much as I want to thank you personally and snatch one minute of your time I shun away that idea because I know you're fully-loaded with QA tasks and every minute of it should not be wasted.And by the time, I sent this e-mail, you're already out of the office na siguro. Everyone is not perfect but we are able to accept each other's shortcomings. Admittedly, I have faults. As my supervisor, I want you to know that I appreciated you for being so considerate. What I have written on my resignation letter about you and your leadership is true.You earned my respect. I always tell Joey and Noel how much I admire your decision-making skills and for being a tough but understanding leader. Handling a team with different personalities is a huge responsibility.
Thank you for everything and you will be missed. It made my 2-month stay here in (Name of Company) worthwhile and with so much fun. Missed our laughing trip.
And how could I forget when we climbed all the way up to Taal Volcano. Sad to say, lately, since you're tied up with CAA training and I understand how hard it is to handle 2 teams, and with our different breaks, we don't use to have our lunch together na. So I end up having it with Noel and since some stations don't have Citrix connections near Qwest team. Napadpad ako sa TPG. He He He :) Let's keep in touch. Again, thank you!!!!
JT
Right now, I am not with my best. I feel unmotivated. In fact, very frustrated. I even told our Washington counterpart (client turned confidant) that I am no longer comfortable and happy with what I am doing. Not because I have already lost the passion for work. No, definitely not with that. I love what I am doing and I love the people around me.I love the supervisors, i love the qaa's and the qas. More than money, it is the people that keeps me from filing my resignation. (I tried sending resumés only to back out on interviews. I changed my mind. I will never give this person the happiness of controlling and power tripping people).
We have a new manager now. Somebody who I think do not really deserve the position. She has issues with her Comcast crew. She has troubles communicating and motivating them. And the worst part of it is that, I know all these grievances. What the heck! We are from different shifts but they would come forward to me to raise their issues. I don't even know these people! But just because of the feedback that they get from my team members, they come forward to me. Sabi nga ni Erika, pro-QA daw kasi ako. From that standpoint, how would I believe that this somebody is capable of leading a team of 100 members when in fact, she cannot effectively handle a team of 15? KAPAL NG MUKHA NG GAGA! Her team's shift starts at 12pm-8pm but she would come to work at 4pm and leaves the office at 2am. Huwatttt????!!! Is she on a flexible schedule? As far as I am concern, a supervisor should mirror the shift of her/his team as closely as possible. What is she gonna do after 8pm? Does she really think that she is giving her crew the floor support that they need with just 4 hours? TANG INA! Wala kang ginawa kung di magpabibo sa management. Plastik ka! While most of the managers think that she is rendering an enormous amount of overtime (I am also guilty of this as I would often tell her, "girl pwedeng umuwi!", the thought of her being around for her team makes her team members puke!The team already informed the management about their problem with her but the funny thing is that, instead of having this biatch re-trained, they had her promoted! ARE THEY SERIOUS?!!! She doesn't have the experience for a revenue account. She doesn't even have what it takes to be an effective supervisor, much more, an effective manager. Her employee opinion survey is an all-center-low. How come she was promoted? Is it because the management saw her "dedication" for work? CRAP! Full of CRAP! I did not report for work yesterday because I don't think I could still compose myself as I see her devil face and stinking behavior.
One the other hand, there is another "somebody" who has really gained my respect. She's really an ideal manager. She effectively communicates with her team. If ever there is a conflict, she tries to resolve it within her best ability. She's pro-active. Never have a mean bone. She has the experience. And everybody loves her. She is the type of supervisor na kapag di mo sinunod ung pinapagawa nye eh tingin ng tao sayo eh ang tamad-tamad mo! She is fair. She is genuinely passionate about what she is doing. I know she is also quite upset but she never tells it verbally. But when I look into her eyes, I know there is doubt,there are questions but she dares not to ask. I really love this girl. And I feel for her. I hope that the company is treating her fairly. I don't think we can find a treasure like her in the future. Never in this kind of industry or maybe never in this life. That's how good she is. One may argue, "Why I am the one bursting these feelings out?" Simple. Because people at work are afraid to let other people hear their thoughts. They cannot stand for what is morally right and ethically thing to do. I am thinking of changing the title of my other blog as "LISTEN TO WHAT CALL CENTER WORKERS ARE NOT ALLOWED TO SAY"...LOL
I am laying this case to rest now. Instead of whining out loud. I will just do my job. Instead of doing good, I will do exceptionally bestest! Erika, Mike, Andy and the entire Revenue Team will let her feel and see the reality that she is not fit for this job. What she is doing in the International campaign is a far cry from what we are doing in Revenue. In other words, she does not fit in our world. She may have gotten the spot, but reality is, she doesn't have and will probably never earn our RESPECT.
SHE WILL NEVER HAVE A PLACE IN OUR TEAM.
(P.S. I am still planning to resign, maybe in 2008. Erika, Mike and I are thinking of having a mass resignation. We now have this mantra, DIGITAL NA ANG KARMA NGAUN!)
Name: ruther Home: Ontario, Canada About Me: *25-something faggot
*proud pinay
*business degree imbecile
*iskolar ng bayan
*former student activist
*call center quality assurance supervisor* former DELL computer technician*
*prefers grave yard shift rather than day shift job
*doesn't drink nor smoke
*koreanovela sucker
*lead guitarist
*internet-holic
*bossa nova aficionado
*KFC extreme hot shots lover
*imago's fan
*sydney bristow apprentice(wish!)
*gil grissom struggling student(talk about being geek!)
*jack bauer's love interest(another wish!)
*michael scofield's savior(get real!)*
avid follower of jerry bruckheimer
*soon-to-be-bride of a very wonderful groom. See my complete profile
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