WHEN THET SPEAKS: Unbounded.Uncensored.Unsuppressed.No Rules.No Non-Sense.

Sorry naman for this post. It's gonna be full of rant.

I was welcomed today with friends in the office who didn't make it during the wedding. As usual, kanya-kanyang excuses. I could have understand it if I have just informed them a week or two before the wedding but hell no! Last year pa lang, alam na nila ung date ngwedding. I even gave them the website a year ago and provided them with an invite. In our invites, we have our contact infor for our RSVP. Darn it! Di talaga uso ang RSVP sa 'Pinas. Nakaka lerkey lang kasi some brides/groom would really limit the guest numbers because of budget. Ako, hindi ko na naisip ungbudget. Nauna na sa akin ung hiya. I have invited 70 people in our office. Only 30 of them came. GrRrrrrr... ang ending? When they greeted me "Congrats, sorry huh. Di ako nakapunta." I just told them plainly, "It's ok." Some of the folks who asked me favor before (na hindi naka-attend ng wedding) eh hindi makapormsa sa akin ngaun. I am fuming mad kasi I never invited them. They asked me if they could come to my wedding. Besides, di naman kami close noh. Madalas pa naman, kapag may occasion sa team ko, laging kasama ang mga tukmol sa pagkain. At times, parang PG na laging gutom. Pero dahil sa hindi naman ako madamot at sobra-sobra naman ung food, carry lang. One of them asked me kung may lechon daw ba ulet sa birthday ko sa March, ang sagot "Tuyo ang handa, join ka?!" GrrrR..kapal ng fez.

Another rant- It's once again payroll time. It's really a pain in the ass especially when computing OTs on rest days and holidays. Grrr.... I mean, if I am a payroll assistant or even an accountant, walang problema yun coz that's the nature of my job. Ang kaso mo, I am a QA supervisor. Idagdag mo pa ung sandamakmak na scheduling chorva as if namang nasa workforce ako. At hindi lang yan, feeling ko nasa account management ako kasi kami (together with my ever-favorite QAA, James B.) ang sumasagot sa client. 'Nyeta talaga! Meron din isang QA na ayaw yatang magtrabaho. I will no longer talk about that any further. Basta ang masasabi ko lang, kung ayaw mo magtrabaho, mag half-day ka o kaya umabsent ka. Wag kang madugas. malapit na kong mapikon sau at baka issue-han pa kita ng work avoidance. Once is enough kasi, kaso mukhang abuso na eh... (lalo na daw nung naka-leave ako).

To top it all, wala pa rin ang lintek na appraisal ko. Niloloko na ako ng mga QA- Patience is a virtue. naku!!!! kung di lang dahil sa mga QA, matagal ko ng nilayasa ang NC!

Grrrrrr...... buti na lang 1 1/2 hours na lang at uwian.I made a promise to Russell that I will never bring any office work to home. Quality time di ba?

Thursday was my first day at work after a month-long vacation. As expected, I was welcomed with tons, and I really mean, TONS of emails. Wanna bet how many? It's almost around 1800 emails! Ah huh?! How in the holy cow would I be able to finish reading those in a day? Oh well since I am no superwoman, I just read a quarter of it on Thursday at work, another quarter at home and the other half? I read those on Friday na. I was also welcomed by a handful of tasks that was left before the new year kicked in. It was pretty exhausting.

I was greeted with a lot of comments saying how "refreshed" I look now. I guess, being a married lady can make difference huh. Unlike before where I would willingly extend my shift, it's totally a different thing now. As soon as 5am ticks, I would fastly clean up my desk to leave the office and be with hubby. Some of my QAS even told me that I am now a "government employee", if you know what does that mean. LOL

Friday- I managed to finish this day much 'lighter' that Thursday. Nothing significant really happened. I ended up visiting the weekly night market in Ortigas though. There I met my former QAS who are now supervisors like me. It was such a great feeling being with them again. We, in fact, are thinking of going to Tagaytay once of these days. Just some some of "reunion."

Saturday- We went to Bacoor to attend my inaanak's birthday. Most of Russell's barkada were also there. At first, it was such an awkward situation when I met our supposedly secondary sponsor (who back out 2 weeks before the wedding. The reason? Di daw pinayagan ng boss dahil peak season. Goodness gracious. One year and a half ng nasabihan. Malamang di lang nakapag file ng leave ng maaga.) In addition, I met again a couple of his friends who were supposed to perform during the wedding but for some stupid reason, it didn't happen. I know I haven't posted that much about my wedding. I am still waiting for the official pictures so that you can have a 'feel' of what I am saying. We went home around 11pm. Since hindi pa kami antok, we decided to finish the remaining episodes of GTO, together with its film version.

Sunday- We woke up at around 4pm na. Since Monday is going to be SIL's birthday, we just stayed at home. There was lumpiang ubod and we managed to finish 4 pieces (each of us, Russell and I). May aalis na namang cashier (will continue her studies daw) so we were left with no choice but to man their gas station at night (I mean tonight).

Tomorrow is Monday. It brings a fresh start for me. I hope that this week will be much easier for me since James B. is now going to be around again. to help me.

What a way to start my week. I was on vacation yesterday so I didn't know that my leave for Friday was denied. This is the first time (in 2 YEARS) that my vacation leave was denied. Suddenly, all of the things we have planned for oru anniversary have been trashed in just a snap. It's really disappointing but I guess I justhad to deal with it.

Let me set this straight. My people are the ones doing you a favor. It should never be the other way around. Who would not want to relax after getting the job done? Sana nipisan ng konti ang pagmumukha. If you know that you are "relaxing" at the expense of other people, please have the courtesy to take back whatever workloads that have been assigned to you. I guess I am overly reacting because that incident happened during the time I was not there. My people cannot complain because I WAS NOT THERE. Bakit nga ba nag-aangas pag wala ako. Utang na loob, wag naman mashadong madugas! Come on! Why not try giving me a dose of my medicine? You think I am violent? Oh yes I am VERBALLY violent. Of all other people, you should have known me better. You should know that I care a lot for my people because you have also been my subordinate, once. I just need to ask you this:

Was there ever a time that you really "EXTENDED A HAND TO US"? Have you ever helped us complete our task? Last Monday, I joked around as I told you to do something for my team. But you just ignored me. You IGNORED ME--something which made not only me, IRRITATED, but my entire team. I am not sure if you didn't decipher the message that I am trying to convey or if it's because just you're numb. And now you got the nerve to tell in your blog that you're playing such a crap philanthropist?!? EXCUSE ME?!?!!!!

I JUST HAVE TO SAY THIS: You are being paid to work. If you have completed the task, you have the right to go on 'petiks mode'. But hell no that it is just and right to let others do the job for you while letting your ass get fat on your comfy chair.

Are you even aware of the impact of those actions has brought to your former team members? They are SLOWWWWWLLLLLY finishing their assignments because they simply don't want to be the reliever of your project. Albeit that kind of attitude is not right, I just can't blame them. And now that I am going to be away for more than a month, I fear that I will come back with a bunch of disappointed and unmotivated people. All of us are being paid the same amount of salary but workloads for them are being doubled. Have you ever tried putting your foot on their shoes? THINK.

I am not really mad at you because I consider you as one of my closest friends in the office. I am mad with the way how people are being managed. I hope our relationship won't get tainted as both of us are just expressing our utmost honest and sincere opinions here. But just a piece of advice, have some time to REFLECT what is really going on.

Today, I was approached by a QAS from another team regarding suspension process. He asked for my opinion as he knows that I am one of the most senior supervisors in our department.

We are very strict when it comes to attendance that is why we really keep track late and absent incidence for each of our team members. After all, one of the things that are included in our job parts and standards is that, EPS (supervisors) are expected to coach attendance incidences and inform QAS the level of coaching they are going to receive. Apparently, this QAS who approached me is on the verge of being served with 1-day suspension. Here is what happened.

There was an emergency at home that he needs to attend to. This emergency case is really not a matter of life-and-death but of course, it’s better if he will be there to personally take some necessary actions. He knows that one more .5 incident (this is a half-day incident) will lead to his 1-day suspension. . He’s not going to have a half-day shift but rather, a “LEAVE EARLY” shift. (We have different definitions for that two) The supervisor of this QAS is nowhere to be found. They are of different shifts. He, and another EPS (my former QAS... hehehe) tried to contact this EPS but this person can’t be reached.

They got a hold of the ‘commander in chief’. They asked if leaving early will be counted as a .5 incident. Chief confirmed, with the other EPS as witness, that leaving early will not be counted as a .5 incident. So this QAS went home with peace of mind and with confidence that he will not get any sort of suspension. The following day, the EPS talked to the QAS and discussed the attendance incident the previous day. QAS argued that it was the “chief” who confirmed that a leave home early is not coach-able as .5 incident. EPS told QAS that because Chief got so many things to worry about, we cannot hold Chief accountable for every information that Chief is going to disclose. QAS tried talking to Chief about this incident. To the QAS’s dismay, Chief overturned what was previously disclosed. Leave early is now coach-able, so to speak as per company’s newest policy. QAS got no other choice but to serve the 1-day suspension due to mis-information.

My take on his case (as what I told him): He shouldn’t have accepted the suspension. More than the subordinates, supervisors and managers should be accountable for every action that they are going to make and every information that will be cascaded to the team. A supervisor’s main task is to supervise and manager’s are expected to manage and give direction to it subordinates. In the first place, the EPS should have informed her whole team before hand that a leave home early is now coach-able. Likewise, managers should hold their selves accountable for what ever situation a mis-information might lead to. If a QAS gets a reprimand regarding a work inaccurately done, supervisors and managers should also get the same. An incidence like this one is very disappointing. Yes, I am a supervisor and I should be on the management side but I just can’t bear this kind of system. Besides, Chief could have just passed this one since it was a mis-information on Chief's side. But she jsut don't wantto do it, for some reason. Maybe these people (EPS and manager) think that they going to be popular if they will suspend people. Yuck! Bulok!

What I advised : QAS should go to the ERC (employee relations coordinator) to let the executive management be informed of what kind is happening in their off-shore sites. Suspension may not be lifted, but manager and supervisor getting a memo from the executive management will be a good consolation. Employee dissatisfaction towards management process is one of the most perennial reasons why attrition rate could be high and why a particular campaign won’t just generate the ideal revenue. More importantly, if more and more employees are going to resign because of management process, the company’s reputation will be at risk.

P.S. Etong supervisor at manager na ito eh di ako masagi-sagi because they know that I know the skeletons they are hiding in their closets. Sinasabi ko na..sa lahat ng ayoko eh ung mga kamoteng napo-promote! Tse! LOLz

I am so sad and at the same time proud, that one of my people has been promoted as an oprations supervisor. A former team member of mine said that my "legacy" has never fade. When this girl was transferred to my team, I didn't know her but I embraced and welcomed her in my team whole-heartedly. When she was on the process of answering the questionnaire given to EPS aspirants, I asked her not to answer the question right away but think it overnight. Marami pa syang maiisip na isagot na baka di nya maisama kung magmamadali syang sumagot. Upon learning the good news, she texted me and thanked me for all the lunchesand experiences we shared. Tomy surprised, I received an email from her yesterday:

I am so used to the gesture that people from my team who got promoted will treat me to starbucks or lunch but this simple email really made my day. I didn't actually realize that in such a short span of time (2 months), I was her model and now that she is going to be a supervisor like me, she will try to use the same people management that I do.

Oh well, So long Roxanne! I'm gonna miss you!

I have been very vocal that things with regard to office management has not that been ideal for the past few months. I have thought of resigning for a lot of times already but what really prevents me from doing so is my team. I have an awesome team members. They really make my bad day into one great day. They make me smile. When I get sick, they would offer me a lot of things in the hope that I would feel better. As we discuss my future month-long vacation this December, most of them have strongly expressed that they are really going to miss me. That is really something. I cherish those moments. It's not every team where subordinate-superior relationship get as good as this. I am so happy that things are starting to get better and better now. I really hope that our proposed team Christmas party will bring us even closer. Last Halloween, we got to enjoy and relax as this time of the month means petiks moments for us. I have posted some pictures before but I am going to post my favorite one. It's a picture after we had a pot lock. By the way, we won the Best Team Spirit Award and our prize? A precious one-week dress down for my team

Team Adik awwwww!

One of the things I don't like about working in a call center is the dispensability of the people. I mean people from this kind of corporate environment tend to move around at a very much faster rate comparedto the traditional corporate setting.

I'm not really sure if I will be proud or be pissed off with my currentsituation. Apparently, my team was soOoO efficient because despite of the small number of people I have (17 QAS) given the amount of target that was given to us, we were able to hit it in a very timely manner. As of now, there is a seasonal account that will run only until December and they need to pullout 2 peoplefrmmy team. My initialreaction was "What?!! Are you serious?" With 10 people dedicated to one line of business and 7 other peopleto another LOB, our workforce is just enough. We can't afford to have someone to go on leave or absent. But then again, I can do nothing as I am just a lowly-life QA supervisor. I exist in our company to follow orders. Something that really sucks knowing the fact that the one giving direction to our campaign doesn't really understands how the business runs. *Sigh*

I hope that one the ONE will have the guts to go our area and LEARN how we are going on with our QA lives. Where the ONE came from is far different from what we are praticing now.

I grabbed these pictures from Becky aka James B. These all came from last night's small celebration of our team for the Halloween time. We all had fun as we had a small feast and some of us really took our time to dress up.

After 3 days of being sick, I finally went back to work last Thursday. I was still not in the mood to go back to work but an idea just popped in my head so even though I am already late, I still pushed myself to go to the office and see my other Canadian manager who's been in town since last Monday. I haven't seen her yet since she came. I was feeling giddy over the fact that I will get to see her after a year and yet, I was feeling kind of low as well because I am about to disclose a very unfortunate news.

I was walking the Ortigas Road area but my mind was traveling somewhere else. That is why I never realized that Mgr was standing just a few steps away from the Ortigas Bldg.'s parking area and was actually looking at me. When I finally saw her, I immediately greeted her and she asked how I am am doing now. In a very coarse voice I said, "I'm OK now. Thanks for asking. Well actually, I am not supposed to be here in the office yet but I just have to tell you a life-changing event later this evening." She said, "Oh no! I don't want to hear that!" I just palely smiled. Then I went upstairs.

Because I was not around for 3 days, I was really really overwhelmed with the number of emails I have to read. Imagine, 600 emails in two outlook account! darn it! Oh well, I have already expected this. I don't think I have been away for this long in my two-year-plus stay in the company and every time I would go on a 1-day absent or leave, I should be expecting 150+ emails.

Anyway, my day was just a pretty normal day for me. I updated a kilo-metric number of trackers, coached my team member, checked my team's effectiveness and efficiency stats. My routine has always been that way. James B. has always been a big help to me but now that he is going to concentrate more on his QAA work, I have no other choice but to face this EVERY DAY HELL. Well I told myself, "That's fine. 'Tis not gonna be for that long." I even sent an email of gratitude to my team (sorry Carol and James B... I didn't mean to exclude you) by telling them how much they made the last few months of my EPS stint even more meaningful when they initiated a petition and how grateful I am for having team members like them. I know that we have been in the same situation before (saying my goodbye to them) but I thought that I am more firm this time. Nobody can stop me from resigning. Sometimes even when the salary is really that good and office people are just adorable, when you have already lost your passion into what you are doing, you are not gonna survive for long. I still like my what I doing; developing people's potential and letting them climb up the corporate but I just don feel that the company whom I will forever be grateful, the first company who also nurtured my potential, NO LONGER VALUES MY CONTRIBUTION. I don't think that this company still needs me, so to speak. I have lots of rants to say but I would rather keep it to myself. This blog has been quite a popular blog in the office that even some people from network and reporting department are now reading it. Oh well, thanks for the traffic! LOL Kidding aside, I was doing just fine when about two hours before end of our shift, MGR approached me and told me that we needed to talk to me.

We went to a her office and Mgr had let me be the one to disclose the news. But even before saying a thing (and though I got blank and I can sense that my voice is gonna tremble) she already said, "Well, actually I think I already have an idea on what you are about to say but I guess you have something to say anyway so please go ahead." Then I started to enumerate all the things that we need to work out if we want to make our campaign the most successful and profitable program in the company. Manager-subordinate relations, open and proper channeling of communication, commendation and recognitions, monetary rewards for the QAAs and the QAS are just a few of the many things I have emphasized. One of the major points I have raised is my (twice: one and a half years) delayed appraisal review. It is so ironic who does performance reviews for her QAS 2 weeks before their regularization gets her own 14 of being a permanent supervisor. Being the very THET, I will not just go with the flow if I know that something is not right or if something needs to be justified first before we comply as they shouldn't expect people to just follow orders without knowing the reason why a task has to be done and how it should be done correctly. We are humans. We are not humans. We are not robots. Sometimes, one's health could really take it's toll and even patience. On top of that, I told her that I feel that our program doesn't need someone like me now so I guess it's for me to say goodbye and find another program where I could share my ideas and my thoughts will be heard. What she told me after I shared my views really made me cried. "Is there anything I can do for you not to go BECAUSE I REALLY DON'T WANT YOU TO AND I AM DEAD SERIOUS ABOUT THAT. The reason why you were given with those tasks is because you are the strongest and the most senior supervisor in this campaign. You have pioneered this one and the fact that a lot of QAS has supported a signature campaign for you is just a manifestation of how good you are. I know that you can set aside personal issues from work. I know that you have personal disagreements with ------ but I don't really care. All I really care is for you guys be professional when you are on the floor. I personally apologize to you for not paying close attention to your performance review but I just got too pre-occupied. Again, I take full responsibility on that. But I'll make sure that before I leave Manila, I'll have an answer for you."

Call it mababaw ang kaligayahan but hearing those things from somebody I really expect and somebody who has high standards for excellent performance is just too overwhelming. That somehow re-lived my passion. We came into an agreement that I will not resign (yet) until the result for my performance and salary review comes out. Sometimes, I can't help but think why some employees had to "threaten" their boss that they are going to resign before thebosscould give them a salary increase. I am really not asking for too much. I am not really unreasonabl.e I am just asking what is dues for me just like everybody else in our company already had. Hmmm...I guess I just have to wait and see...

P.S.
When I told my team about this conversation quite a number of them said, "Praise God!" or "God is Good!" Some of them were smiling foolishly. I soOOOoO LOVE MY TEAM!

I know! I know! I have been a very bad blogger that I didn't had the time to update this blog. I guess, blogging has to take the back seat now especially that UngASS is now in town. LOL

Anyway, I have been planning for quite sometime an activity that will bring my people closer together. Initially, we have planned to go to Puerto Galera. Then it became Pansol Laguna. It was then changed to booking Manila Pavilion's Ambassador Suite. But having a team building also means dispensing some cash from my team members, the said activity has not materialized. How I wish that all of my team members are single so that they won't have that hefty financial obligations. Though the team building activity was postponed (twice already!), we all agreed that when we get our 13th month pay, we're gonna have a lavish one. Hehehehehe!

I know that Allison is one of the most disappointed people in my team with this very unfortunate event. Why? Because she got pretty excited when I have her a free P600 casino voucher from my gold membership at Manila Pavilion. Oh well, I think she has to keep that voucher and just wait for my bridal shower. Hehehehe. I once joked her that she could always play online casino and play ala-Vegas style. But being amateur gamblers ourselves, I don't think that we can easily grasp how to play online poker. So I guess bet365's wide range of online betting services through online casino, Sportsbook facility, interactive games section and online poker playing area is going to be an experience for us as it provides a one wallet system so that customers can enjoy the benefits of a full range of services through one manageable account.

Last year, my team observed Halloween more lavishly among any other teams in the QA department. I really coerced my team members to wear something halloweenie. Even those people who are posing as 'macho' really did dress up which made the event even more exciting. We haven't heard any news yet if we are going to have a work station design and costume contest but nevertheless, my team is thinking of having a costume party (miski kami lang ang mag costume sa buong floor). Hahahahaha!!!

I really want to avoid, as much as possible, to post office rants in this blog. As time goes by, I've learned how to keep all my sentiments within myself. I have learned my lessons. But let this post be an exception to that.

Last Monday, my resignation has already been printed. I have already signed it when a couple of my QAS noticed that I am already fixing my table and my pedestal. I was trying so hard not to look at them because I know that any moment, tears will start rolling. When finally somebody bravely asked, "Hey, what's wrong?" I didn't answer that person back. Poker face. Then she noticed resignation letter that I printed. Then she said, "Teka, pag usapan natin 'to.Wag kang ganyan. Wag mo kaming iwan." Another team member, a new one then said, "Tumigil ka nga an. Pag nag-resign ka. Ikaw talo. Ibig sabihin, tama sila na mahina ka. Tignan mo na lang mga QAS na umaasa sayo. Sa tingin mo ba pag si -------- ang nagresign may iiyak? Naku, baka kamo duraan pa sya dahil wala syang kwenta! Walang alam eh. Baka kamo may magpakain pa!" I was really touched by such remarks. After a couple of minutes of crying, I tried looking for my resignation letter. It turned out na tinapon pala nila sa trash bin. dang! Nalinlang nila ako... LOL

Then I broke down. I cried on my workstation. I can't help it anymore. I don't have any complaints with the piles of workload they tasked me to do. Right now, I a handling the most number of people in our department. All 3 different campaigns. Tang ina, kung pwede ko lang mahati ung katawan ko. Nevertheless, I still enjoy what I am doing especially the people I work around with--my TEAM. What really pushed me to the limit was the fact that I will never get my salary appraisal for this year. Come to think, I never had any salary appraisal since the day I assumed my present position. I was not appraised last year. I tried following that up sometime this year. I was promised that performance review will be conducted this October butwith the recent company changes, performance review has been moved to 2008. It's so ironic that I would ALWAYS do the performance appraisal of my team 2 weeks before their regularization date. Ang mas masakit pa nito, those who have regularized (and will be regualrized) as supervisors this year will have the same salary increase rate as mine. Sobra na ito! Tama na! Ayoko na! Punyeta! All I wanted last Monday was just to file an immediate resignation. Mangamote sila sa kung anong gagawin nila. Im sure may papalit. Pero siento por siento, kung sino man ang papalit sa akin eh maa-agit dahil hindi na makukuha ng buo ung 1 hour break at sa mas madalas na pagkakataon, sa work station ka magbe-break. Araw-araw, ikaw ang subject matter expert, update ng client tracker, taga issue ng IT ticket, coaching feedback ng error and reassessment, payroll task and coordination with HR. Samahan mo pa ng ilang pasaway na team members.

Anyway, I just learned today that my QAS headed by the one who just finished Bachelor of laws (bar na lang ang kulang) filed a petition to the executive management demanding for my performance and salary review. When I learned this I was wowwed as in "WOW!" because I really didn't expect that they will go to that extent just to keep me. Then I received an SMS "Many times, you fought for us. Many times you would bend over backwards just to create a positive atmosphere in the team. You have been so lenient. You have been very good to us. Don't worry. We will assure you that we will do our best for you to have your appraisal. Steady ka lang. Kaming mga QAS ang bahala sayo."

Wow. Feeling ko, nanalo ako ng award. Miski wala ng appraisal, knowing that my people appreciates my effort and they would do everything to prevent me from resigning are MORE THAN ENOUGH.

Honestly, I haven't read their petition yet. I don't know kung anong sinulat nila don. Whether the management will take that letter into consideration or not, feeling ko SUPER WINNER na ako. (,")

Over the past 2 weeks, I have been writing about some office happening in this blog. While majority of these happening are shared happy moments, a couple of it really made me anxious and agitated (for reals) - some things which I haven't experienced in a long time.

Last Monday, a dialogue was requested by one of my QAS. She felt, that I was unfair to her because of what I have written in my blog way back August 30.

We met face-to-face with the HR supervisor. VP was not there. Actually, I didn't really expect him to be there kasi sobrang walang kwenta ng issue. As our conversation, I can't help but shake my head as she falsely accused me of many things.

First, she accused me of verbal harassment. When T asked asked what are the particular statements that I made towards her, she just stupidly said, "She didn't say anything but her friends from other team made those vague remarks. They didn't mention any names but I know I am the one they are pertaining to when they talk."

Duh? Talk about paranoia. Naku, 'neng. Hindi ikaw ang center of the solar system. Wag mong isipin na sayo umiikot ang mundo ng mga tao sa opisina. Besides, mga kaibigan ko sa ibang team and nagbitiw ng mga "parinig"...hindi ako. Why not make the complaint against them? Why me? Just because I was in the crowd when those "harassing words" were uttered doesn't mean I am the one responsible for it. Puro dada eh..Utak ampaw naman.

Second, she accused me of grave abuse of authority. When she was asked why, she said something about my August 30th blog: "For now, I THINK I can still handle her. I still have to wait and see. I have yet to signed the regularization papers of 13 people this coming September. I am deeply and religiously thinking whether I would have her regularization pro-longed or if she is entitled for a regularization (in the first place). So help me God....."

SoOoOOo stupid! I just can't help but laugh. Why? Because the day after I wrote that blog, I took home all the appraisal forms. I finished all of them over the week end. And before she read that entry, I have already signed it. On the day itself na nagpalengkera sya sa office, I showed to one of her friends, C, the 2 appraisal forms that I had back then. One is for HER and the other one was of the most efficient and most effective QAS in our team. Take note, that was on the spot so she couldn't speculate that I just finish her appraisal form right after she made that scandal. Nakakahiya kay Tina. Actually, I deliberately did not inform her that her appraisal form is done because I know that she's gonna use it against me. On our dialogue, nagmukha syang TANGA because other than that, she can't enumerate other circumstances where I practiced abuse of authority.

After all her accusations, I turned the table to her. I asked her straightforwardly, "Why did you say that when I leave this company, you'll make sure that no other call center will hire me because you will leave me with bad records? As if I am afraid!" You know what her answer was? "Yes, I said that because I think you are being unfair to me and that's how I felt during that time." WOW! What a conceited B. I retaliated by saying "So if it's your feelings who got hurt, you can tell people behind my back all the negative things you want to say and if it's other's feelings, they DONT HAVE THE RIGHT to express it even in their own blog because they are being UNFAIR TO YOU?" Ibang klase din talaga ang apog ng babaitang ito. Sabagay, sa dami ng nakaaway mo sa ibang company, hustler ka na sa pag handle ng ganitong klase ng "war". Di ko talaga alam kung ano o saan ang pinaghuhugatan ng galit nya sa akin so I boldly told T na "The only reason why she feels that way towards me is BECAUSE HINDI KAMI CLOSE at kinakausap ko ung MGA taong nakaaway nya."

I came prepared for that dialogue. In fact, I even have my own set of counter complaint against her. All the violations and all the complaints that I got from other teams. were compiled in a three-page letter to the HR department signed by those QAS who are complaining also against her. I was really ready to file that complaint. And then I remembered, If I am gonna to file that complaint, chances are she will not get regularized.

September 19, Wednesday quite a number of people asked me personally and through email if I will get her regularized. While a couple of people who asked that question told me to give her a second chance, 95 of them told me to terminate her. "Kung probationary employee eh ganyan na ka-kupal, what more kung regularized na." To be honest, I really don't like terminating people. Well, I don't even remember that I have already terminated one. I love all my team members. It will not make me feel any better knowing the fact that I let somebody lose a job just because of my personal feelings towards the person. In short, I still talked to the person, discuss her performance and signed her regularization form. While majority of those people who knew about this incident applauded my decision and admired my objectivity, a few WARNED me of her (again!). Actually, they need not to remind me naman eh. I know what I am gonna do next time since our relationship now is just a plain QA to QA Sup lang. Besides, some company violation don't have any statue of tenureship. Que probi o regular, if all things were processed accordingly, kahit magharap pa kami sa NLRC, wala syang magagawa. Hindi naman ako baguhan sa ganyang klase ng complaint. Dati yata akong aktibista and most of my free time, I would read the labor code and company's P&P. I almost filed a complaint against my previous call center for unjust treatment and those people involved in the management side did not follow the protocol set by the company. I am not afraid of HER, her FACE is the one that makes me feel afraid. LOL

The 64 dollar question: Why did you regularize her? Simple. I want some peace of mind. I'm gonna get married this December and ayoko ng may kaaway (though hindi rin kami magkaibigan.) I got tons of things to worry about and dealing with her PETTY issue is the last thing I wanna spend my time and attention with. Performance wise, she is OK. I wouldn't question that. But attitude? Hmmmm... It's up to her whether she will be grateful of my gesture or if she will be MORE CONFIDENT dahil feeling nya eh takot ako sa kanya. MALING-MALI ANG IDEA NA YON. And for the record, I haven't dropped the bomb yet. Just think of me as a ticking bomb, ready to explode anytime. Kung hahanapan man nya ako ng butas, then she ought to know that she is in the magnifying glass as well. And I would like to reiterate that "I MADE MY HOMEWORK. I researched." Just read between the lines kung talagang smart ka (which I doubt). And the complaint? I still have the draft. Maybe, just MAYBE, it needs to be edited in the future. Now that I know that she doesn't want to be the center of a blog entry, I'll just to talk to people if I have to say something about her. Oh wag kang magalit, style mo ito. I am just merely imitating you.

Wag mo ng buksan ang folder ko because I put in a passcode for you to read/edit that file. Now way for you to open that file.

Right now, things are starting to get back to normal. Actually I feel a lot better now dahil masasaway at mapupuna ko na sya. Dati kasi, nag aalangan ako on how she would feel but this time, "trabaho lang."

Sorry for the uncoherent thoughts. Antok na antok na ko and I am ready to doze off.